Returns & Exchanges
At MELIJA, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day return policy for products in their original, unopened condition.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring all protective seals and documentation are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing